Patient Information

At UNM Truman Health Services our focus is on you, the patient. As an NCQA (National Committee for Quality Assurance) Patient-Centered Medical Home, we focus on coordinating your care and communication to provide primary care the way you want it.

 

Patient’s Rights and Responsibilities

 

As a Patient You Have the Right to:

  • Receive the healthcare you need regardless of your race, creed, age, color, beliefs, national origin, gender, gender identity, sexual orientation, religion, disability, marital status, or source of payment.
  • Be treated with dignity and respect of your individuality in a safe environment, free of threat and harm and with privacy in treatment.
  • Have qualified interpreter services available if you do not understand or speak English.
  • Request assistance if you are vision and/or hearing impaired.
  • Express your religious and cultural beliefs as long as the exercise of these beliefs does not harm others or interfere with the medical treatment or the right of others.
  • File a dispute or grievance for any issues like care or access that you haven’t been able to resolve with your doctor or nurse. You can file a grievance by contacting the UNM Ambulatory Practice Operations Department at 505-272-1476 in which you will be given verbal instructions to file a written grievance.
  • Please send all disputes or grievance’s to:
  • UNMMG Ambulatory Practice Operations
  • 933 Bradbury Drive SE, Suite 2222 Albuquerque, NM 87106
  • Attention: Director
  • New Mexico State Health Department
  • 1-800-752-8649
  • Medicare patients may also contact:
  • The Office of Medicare Beneficiary Ombudsman at 1-800-MEDICARE or go to www.medicare.gov/ombudsman/activities.asp
  • Accreditation Association for Ambulatory Healthcare, Inc. (AAAHC)
  • 1-847-853-6060
  • UNMMG treating medical provider or clinic will notify the patient prior to treatment that it will temporarily suspend previously signed Advanced Directives/Living Wills in cases that require either local anesthesia and/or procedural sedation.
  • Have a family member, representative, or physician notified when you are admitted to the hospital.
  • Know the members of your healthcare team providing you care.
  • Refuse treatment to the extent permitted by law.
  • Get information you can understand about what is thought to be wrong with you, and the risks, benefits, prognosis and choices of treatment.
  • Participate with the treatment in making decisions about your care and treatment.
  • Get a second opinion.
  • Have you pain assessed and treated.
  • Be free from restraints unless they are necessary to keep you safe and when other less restrictive interventions have not worked.
  • Choose to participate or not participate in a research project or experimental treatment.
  • Look at your medical record and get copies.
  • Have your medical record and health information kept private except when used for treatment, billing, hospital business, or when required by law.
  • Get an explanation of your bill and the services provided to you.
  • Receive a copy of this Patient Rights and Responsibilities.

 

  • Just as a patient has certain rights, a patient also has the responsibility to:

 

  • Sign consent for treatment, except in emergencies.
  • Treat other patients, clinical staff, and the property of others with respect.
  • Give correct and complete information to your treatment team.
  • Ask questions or request more information when you do not understand information or instructions.
  • Follow your treatment plan or tell your healthcare team  member why you cannot follow it.
  • Tell your doctor about any changes in your health.
  • Cancel appointments you cannot keep.
  • Follow applicable Ambulatory Clinic’s rules and regulations.
  • Meet your financial obligations.
  • Give your opinions and concerns in a helpful way to the right people, including your doctor, your nurse or other health care professionals.
  • If you have an appointment that requires Procedural Sedation, you will need to coordinate a responsible person/party to accompany you to your appointment, and drive you home. This person/party must wait in the clinic waiting room, and leave the office when you do. Once you are home, you should have this person/party assist and monitor you as needed.

 

Patient Portal